Please enter your email:

1. A guest asks you if a dish you have just served is gluten free. Do you…..

 

 
 
 

2. It is the middle of service and you need a break, do you….

 

 
 
 

3. We are in the middle of serving a private dinner of 300 people, the main courses need to leave the kitchen and be served to the guests before they get cold. The manager asks if you can carry 3 plates. Do you…

 

 
 
 

4. A guest complains that the coffee they have just been served them is cold. Do you..

 

 
 
 

5. You are explaining to a colleague how banqueting service work and are told to be quiet as the briefing is starting. Do you….

 

 
 
 

6. A guests asks you a question about the menu. You are not sure of the answer. Do you….

 

 

 
 
 

7. It is near the end of the night and all of the team are clearing down and relaying for the next day. One of the team is working very slowly, everyone is tired and wants to get home. Do you…

 

 
 
 

8. You are unfamiliar with the venue, and you are asked to take the dirty tablecloths down to the laundry. You don’t know where the laundry is do you …

 

 
 
 

9. You are in the middle of a function carrying a tray of champagne flutes. You lose your balance and the glasses crash onto the floor. Do you…